We stand behind our products 100 percent. The intent of our return policy is that you are satisfied with your purchase.
If you purchase an item from us and are unhappy with it for any reason:
① We support refund/ exchange service within 30 days.
② You may return your item with a receipt or proof of purchase for a refund.
③ The return fee will be borne by the customer, unless our mistakes.
④ Items must be returned in salable condition and original packaging. Non-salable items cannot be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: With Diamond Painting products, we unfortunately do not offer refunds for the following:
- Partially completed diamond paintings.
- Fully completed diamond paintings.
To complete your return, we require a receipt or proof of purchase. Submit your request here. Our customer support team will process your request within 1 working day.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Custom photo kits are made-to-order and are none-refundable. Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what as described, and it might be that the only resolution is a refund. Please send us an email, we will do everything we can to ensure your concerns are answered and the refund process is as smooth as possible. Further details of the Refund Policy can be found on our website.
Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. The order number or proof of purchase is required for refund.
*If you haven’t received a refund yet：
① First check your Paypal/bank account again.
② Then contact your credit card company, it may take some time before your refund is officially posted.
③ Next contact your bank. There is often some processing time before a refund is posted.
④ If you’ve done all of this and you still have not received your refund yet, please contact us (Service@BestYW.com)
If you still have any more questions about your order, please contact us via e-mail (Service@BestYW.com)
We will get back to you within 12 hours or less, even on Saturday and Sunday.
We’re always happy to support!